Our Service Promise

RSL Queensland has an unwavering commitment to providing reliable and supportive services for the veteran community.

Respecting the rights and unique circumstances of everyone is fundamental to how RSL Queensland staff engage with, and support, veterans and their families.

While using our services and facilities you have the right to:

• always be treated with dignity and respect

• be provided with a safe environment for your appointment

• be included in decision-making about the service/s you receive

• work in partnership with RSL Queensland

• receive accurate and relevant information in a timely manner

• have your personal privacy respected and kept confidential

• share honest feedback without consequence.

To provide feedback on any of RSL Queensland’s services, please email feedback@rslqld.org